About Freshsales
Freshsales provides pipeline and contact management with built-in phone calling, email tracking, and an AI scoring system (Freddy AI) that ranks leads by likelihood to convert.
Key features
What Is Freshsales?
Freshsales is Freshworks' sales CRM, and its one clear edge is that the phone is built in. Most CRMs in this price range treat calling as a paid add-on or a third-party integration. Freshsales bakes it into the subscription, alongside email tracking and Freddy AI, its lead-scoring system that ranks contacts by likelihood to convert.
What You Get
A visual sales pipeline, contact and account management, built-in phone and email, chat, and workflow automation. Growth adds AI contact scoring; Pro adds sales sequences, multiple pipelines and territory management; Enterprise adds forecasting insights, custom modules, a sandbox and audit logs. It also plugs into the wider Freshworks suite, so a team already on Freshdesk gets a familiar setup.
Pricing
Free for up to 3 users. Paid tiers, per user per month on annual billing: Growth $9, Pro $39, Enterprise $59. Watch the jump: Pro costs more than four times Growth, and it is the tier most growing teams actually need for sequences and multiple pipelines. A 21-day free trial is available. Prices change, so confirm current terms on Freshworks' official pricing page before you buy.
Where It Falls Short
The third-party integration marketplace is much smaller than Salesforce or HubSpot, and deep customization hits a ceiling sooner than enterprise CRMs. If your stack depends on dozens of niche integrations, that matters. For a sales team that wants calling, email and AI scoring in one subscription at $9 a seat, it is one of the better value picks in the category.
Research-based assessment of publicly documented features and pricing. This is not a claim of independent hands-on testing.
Pros
- ✓ Built-in phone/calling, not a separate paid add-on
- ✓ Freddy AI lead scoring included on mid-tier plans
- ✓ Part of the wider Freshworks suite (helpdesk, marketing)
- ✓ Competitive pricing versus Salesforce/HubSpot
Cons
- × Smaller third-party integration ecosystem than Salesforce/HubSpot
- × Advanced customization more limited than enterprise CRMs
Best for
Consider another tool if
- ✓ You need the largest possible third-party app marketplace
A solid, less commonly covered CRM option — genuinely differentiated by its built-in calling and AI scoring at a reasonable price.
Pricing
Free (limited); Growth $9/user/mo
FreemiumFree plan for small teams; Growth ~$9/user/mo, Pro ~$39/user/mo, Enterprise ~$59/user/mo, billed annually.
Free plan available. Free trial available.